Shipping policy

Order Processing  
All orders should be processed within 1–5 business days. Once your order has been processed, it will be shipped directly from one of our third-party suppliers.

Shipping Times  
Because we work with multiple fulfillment partners, shipping times may vary depending on the product and destination. Estimated delivery times typically range from 7–20 business days, but may be longer during peak periods, holidays, or due to factors outside our control.

Shipping times are estimates only and are not guaranteed.

Order Tracking  
Once your order has shipped, you will receive a confirmation email with tracking information (if available). Please allow several days for tracking updates to appear.

Multiple Shipments  
If your order contains multiple items, they may be shipped separately and arrive at different times.

Delays  
We are not responsible for shipping delays caused by carriers, customs processing, weather conditions, or other circumstances outside our control. Delays may occur without prior notice.

Incorrect Address  
It is the customer’s responsibility to ensure that shipping information is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages  
Once an order has been shipped, responsibility transfers to the shipping carrier. If your package is lost or marked as delivered but not received, please contact the shipping carrier directly to file a claim. We will assist where possible but cannot guarantee resolution.

Damaged Items  
If your order arrives damaged, please contact us within 5 days of delivery with photos of the damage. We will work with the supplier or shipping provider to resolve the issue.

Customs, Duties & Taxes  
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer.

Third-Party Fulfillment  
All products are fulfilled and shipped by third-party vendors. As such, packaging, shipping carriers, and delivery times may vary.

Questions  
If you have any questions about your order, please contact us at support@musiciangiftshop.com.