Refund policy
Return & Refund Policy
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must be unused, unworn, in their original condition, and in the original packaging with all tags attached. Proof of purchase is required.
To initiate a return, please contact us at support@musiciangiftshop.com with your order number and reason for return. Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
Return shipping instructions and the return address will be provided once your request is approved. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Damages and Issues
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 5 days of receipt so we can resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Perishable goods
- Personal care items (for hygiene reasons)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason. Items must still meet the return eligibility requirements listed above.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If you have not received your refund within 15 business days after approval, please contact us at support@musiciangiftshop.com.
Additional Notes
We reserve the right to refuse returns that do not meet the above conditions.